My friends and I went to see Project X at the latest show time which was 10:15pm. Unfortunately, when we arrived at 10:22pm the doors were all locked! We were then told by 2 employees who opened the door after laughing at us, “You need to come on time people”. I hate previews which is why I didn’t bother showing up at 10:15 on the dot. We were then told by a manager (Rob) that the doors are locked 10 minutes after the last show time. Although we had been there within that time frame. It only escalated from there. We were told that the police would be called if we did not leave. I talked to the district manager (Truddie) a couple days later who I later found out is one of the owners. Ultimately, she told me that there are two sides to every story and that she did not want us to come to “her” theater any more. I am absolutely disgusted with this place and the lack of customer service. How can you spend so much money or renovations and allow employees to close early and be disrespectful.
My friends and I went to see Project X at the latest show time which was 10:15pm. Unfortunately, when we arrived at 10:22pm the doors were all locked! We were then told by 2 employees who opened the door after laughing at us, “You need to come on time people”. I hate previews which is why I didn’t bother showing up at 10:15 on the dot. We were then told by a manager (Rob) that the doors are locked 10 minutes after the last show time. Although we had been there within that time frame. It only escalated from there. We were told that the police would be called if we did not leave. I talked to the district manager (Truddie) a couple days later who I later found out is one of the owners. Ultimately, she told me that there are two sides to every story and that she did not want us to come to “her” theater any more. I am absolutely disgusted with this place and the lack of customer service. How can you spend so much money or renovations and allow employees to close early and be disrespectful.