I want to share the worst movie experience I’ve ever had in any theaters anywhere. I had purchased 2 tickets for Ready Player One for a 10:15 pm showing on 3/30.
The movie was supposed to start at 10:15. We showed up at 9:30 because we thought we could get settled in our seats and get some food/drinks before the movie started. When we got there they said that the theater was still being cleaned and it should take 15-20 minutes. We did not get seated until 10:10 and it took a long time before we had a waiter take our order – the movie theater was probably 1/20 full and we had to push the button to even get a waiter to our chair. The movie started around 10:20 and the waiter finally came DURING the previews.
When the waiter finally came to us, he was so new, he didn’t know where any of the menu items were on his device. He had to ask us under what section each of our orders were in. I ordered a beer, and he kept asking me to pronounce it. I had to tell him it was an import bottle beer. He found the bottle section, but couldn’t find the beer. I had to SHOW him on his device how to scroll to find more options. He also showed up during the previews (one of my favorite parts of the movie experience) and interrupted those.
Out of all the previews, only ONE showed up correctly. The other previews (I think there were about 5-6 in total) were all pink and green – the colors were all wrong. We asked a waiter what was happening and she said “Oh this usually happens – it’ll fix itself during the movie”. This is NOT acceptable.
Most of the food was OK but the Asian BBQ Bacon Buns were ROCK solid. It hurt to bite through the bun.
The waiter dropped our checks off at our table during an important part of the movie. We were engrossed and watching and he came back a few minutes later seeing if we were done signing. He asked us if we were done while we were trying to pay attention to the movie. He came back AGAIN during some important parts and interrupted our experience AGAIN to see if we signed the check. Talking to us THREE times during the latter half of the movie was terrible – you’re taking away from the experience and we’re trying to pay attention. If you expect us to sign something (take a cue from Cinebistro and have it signed at the front side of the ordering process), maybe ask us during the credits.
This is the worst movie experience I’ve ever had in all arenas – film quality, food quality, staff, and support. I wanted to give the theater a chance because it’s close to my new house and I love the concept, but this is one theater (I hope it’s just the location and not AMC in general) where I will make me and my friends never visit.
I want to share the worst movie experience I’ve ever had in any theaters anywhere. I had purchased 2 tickets for Ready Player One for a 10:15 pm showing on 3/30.
The movie was supposed to start at 10:15. We showed up at 9:30 because we thought we could get settled in our seats and get some food/drinks before the movie started. When we got there they said that the theater was still being cleaned and it should take 15-20 minutes. We did not get seated until 10:10 and it took a long time before we had a waiter take our order – the movie theater was probably 1/20 full and we had to push the button to even get a waiter to our chair. The movie started around 10:20 and the waiter finally came DURING the previews.
When the waiter finally came to us, he was so new, he didn’t know where any of the menu items were on his device. He had to ask us under what section each of our orders were in. I ordered a beer, and he kept asking me to pronounce it. I had to tell him it was an import bottle beer. He found the bottle section, but couldn’t find the beer. I had to SHOW him on his device how to scroll to find more options. He also showed up during the previews (one of my favorite parts of the movie experience) and interrupted those.
Out of all the previews, only ONE showed up correctly. The other previews (I think there were about 5-6 in total) were all pink and green – the colors were all wrong. We asked a waiter what was happening and she said “Oh this usually happens – it’ll fix itself during the movie”. This is NOT acceptable.
Most of the food was OK but the Asian BBQ Bacon Buns were ROCK solid. It hurt to bite through the bun.
The waiter dropped our checks off at our table during an important part of the movie. We were engrossed and watching and he came back a few minutes later seeing if we were done signing. He asked us if we were done while we were trying to pay attention to the movie. He came back AGAIN during some important parts and interrupted our experience AGAIN to see if we signed the check. Talking to us THREE times during the latter half of the movie was terrible – you’re taking away from the experience and we’re trying to pay attention. If you expect us to sign something (take a cue from Cinebistro and have it signed at the front side of the ordering process), maybe ask us during the credits.
This is the worst movie experience I’ve ever had in all arenas – film quality, food quality, staff, and support. I wanted to give the theater a chance because it’s close to my new house and I love the concept, but this is one theater (I hope it’s just the location and not AMC in general) where I will make me and my friends never visit.