AMC Classic River Hills 10
1212 River Hills Road,
Asheville,
NC
28805
1212 River Hills Road,
Asheville,
NC
28805
No one has favorited this theater yet
Showing 1 - 25 of 26 comments
Jeffpiatt They did merge the programs and honored what free stuff I had with Carmike but not without BS. And yes they all constantly pushed to get me to become a premier member which was a waste of my $15.00. Never again. I’ll stick to the Cinemark Regal and two local chains which treat customers great. I knew this was not up to what I remembered from AMC for 23 years in Florida.
the fact it’s under the new AMC Classic does say something about how AMC saw the market conditions of some of Carmike’s older locations. Before AMC would have merged and closed all the low traffic locations carmike had. the current CEO opted thisa time to take them in but brand them as Classic and to put in basic upgrades to bring the theater up to Basic AMC Standards and run them as Discount Theaters and keep the Carmike logo and discount programs going. I do know that like all discount programs the staff get a per head bonus to get new members an with AMC having a two level system the free probably has a lower payout then the paid. Carmike Rewards members last year along with the Sundance rewards program did get for both levels got Bonus coupon added to the merged accounts accounts. Carmike rewards members got the next reward you would have received in the Carmike Rewards program. Sundance Partners got a reward gift for switching over with the same email for both the old Carmike account and the new AMC account using the same email. https://www.amctheatres.com/carmike
Rayman29 and jeffpiatt I agree. They lied to me and I am paid for the premiere membership was a waste of my money. The manager who was there from Carmike Greg was awesome but for some reason he was let go and rude snippy girl Kayla who was his assistant is now GM. I called corporate and got transferred to customer service which I specifically asked for a call back from the district manager and of course that didn’t happen. I copy and pasted all the Yelp reviews on their corporate page if they look at it. That’s ok Alamo Draft is looking at two locations up the street on Tunnel Road as is another chain. It will be a matter of time before this theater is gone. They won’t last through their 7 year lease.
The fact that a Stubs membership was required for the discount as soon the names changed was a bad decision. They should have kept it the same for at least a few months. They also should have given existing Carmike Rewards members a one time discount for Premire. AMC made a lot of mistakes about how quickly they changed policies, and they’ve lost business as a result.
It’s worth complaining just to get it in there database the hitch during the merger seems to be the absorbed Carmike staff not changing over well to the new polices and lying about the stubs program. Apparently a bunch keep telling people that the Tuesday discount is exclusive to premier when the free insider level also gets the tickets at $5 at the box office. The support staff is very good at getting things fixed. The owners changed but they still have the same local staff.
Thanks Rayman done
Its a popular site to review places. Based on the other reviews you’re not the only one that doesn’t like this theater.
https://www.yelp.com/biz/amc-classic-river-hills-10-asheville
Thanks Jeff. I am not sure they would care. They raised admission prices after they took over. They are $2-33 higher than Regal, Cinemark and the two local chains plus their concession prices are also much higher. It is worth a try. Rayman not sure what Yelp is
@Mikeoaklandpark AMC has had issues with the former carmike staff not being up to AMC standards. Try sending a complaint to AMC Corporate Guest services.
https://www.amctheatres.com/contact/feedback 877-262-4450 https://twitter.com/AMCHelps https://www.facebook.com/amctheatres https://plus.google.com/105910727575124330380 if you prod the staff in Kansas City,ks enough they will send someone to straighten the theater out.
That’s too bad, but maybe Yelp would be a better site to post your opinion.
This theater is run as bad as it was when it was Carmike. Last night was the final straw. I went to see A Wrinkle In Time and from the pre show through half the movie an infant cried. Me and the people behind me complained and when the GM came the mom had taken the child out, but once they came back it started again. Kayla the GM said that they can’t do anything except ask to take the baby out. That is bull crap an infant does NOT belong in a movie theater. AMC used to be a good chain but they suck now. I will never go back there again.
The sign over the box office and on the main road is officially changed to AMC. Photo to follow over the weekend.
Per AMC web page and e mail update the change over to AMC has been moved to this month. It can’t happen soon enough.
AMC Classic River Hills 10
Coming March 2017
Went to this theater last night. AMC can’t fully get in there soon enough which is supposed to be late March early April. They have started some of the conversion like putting in the coke free standing soda machines. This theater is 21 years old and never been renovated except for adding digital projection long before anyone else did. The theater has holes in the walls, overflowing trash cans and dirty bathrooms. The Carmike chain didn’t give a damn at least at this theater about anything but making a profit. Even last night the box office was closed and tickets were sold at the concession stand. It eventually opened at 7pm. The manager said she could already see the difference in how AMC seems to be much more employee and patron oriented then Carmike ever was. Good riddance to a bad movie chain. Bring on AMC and big renovations.
This theater is now AMC 10 per this information from AMC corporate Facebook message to me. Please update
Thanks for reaching out! Carmike is indeed part of the AMC family now. For details on the Asheville theatre transition, feel free to ask them next time you stop by! -ES
The AMC/Carmike merger still has to be approved by Carmike shareholders and then undergo review by the Department of Justice. Unless AMC is able to acquire Carmike locations by way of landlords or expiring leases, I doubt any Carmike Cinemas will be changing hands until the merger is complete.
Information is incorrect. See my last post. This theater is still a Carmike according to the staff and will be for the next few months. If someone has any other information please post it as I am anxious for AMC to get here. Thank you
Confirmed last night at this theater that this location will change to an AMC theater. I can only hope they convert it into one of their fork and dine theaters.
So looking forward to AMC taking over this theater.
November 22nd, 1996 grand opening ad in the photo section.
AMC has purchased the Carmike chain thank God. I know I read a lot on other theaters about AMC, but they have to be a hell of a lot better then Carmike. Not sure when the theater will change over.
AMC in Florida was always good but I know a company from China bought them a few years ago. The thing I didn’t like is they buy up smaller theater chains then close anything that isn’t a multiplex.
AMC Theatres is even worse due to outrageous ticket prices and horrible customer service!!!
MikeOaklandPark: The Carmike 10 in Asheville is not the only theatre under the Carmike chain that is suffering problems and lack of customer service. It’s like that with a lot of Carmike Cinemas throughout the U.S. that had lost customer clientele through the lack of customer care,horrible auditorium conditions and pathetical people under management. Walk into any Carmike chain and you’ll see why!!! The Carmike Cinemas in N.C. has gotten so bad,customers have took their movie going business elsewhere!!!! And its not this theatre,it with them statewide!!!
I wish another chain would take over because Carmike has had problems in the past with their shady kind of management and pathetic customer service!!!
Has been the worst theater in the Asheville area. There idea of customer service sucks. I havent'been there for several years but they had totally stopped using box office staff even during busy times. Tickets were sold at the concession stand only.A few sumers ago the auditorium we were going to had no ac. They didn’t even have the courtesy to tell us or have a sign when we bought the tickets. I would love to see another chain purchase this theater it is the pitts.